Users will always be prompted by the OSL platform to confirm the wallet address they are sending their digital assets to.
In the situation where a user sends a digital asset to an incorrect address, these transactions are irreversible. Once you have confirmed the transfer via the confirmation link on email, ‘OSL Payment Out Confirm – Action Required’, the request is released from our system and onto the blockchain. At this point, it is not possible to retract or modify the receiving address or amount.
