OS Limited, or OSL, is Asia’s leading Digital Asset Platform which provides global counterparts with a suite of innovative products and services. Our capabilities include industry-leading over-the-counter (OTC) trading with exclusive access to large pools of liquidity, systematic Request for Quote (RFQ), Order Book Exchange and a range of other bespoke token services.
Our secure platform, backed by proprietary technology, delivers counterparts institutional grade access to digital asset markets globally. OSL’s transparent approach to counterpart selection, security, trading is the industry’s benchmark.
1. Login at https://trade.osl.com/
2. On the ‘Portfolio’ page, click on ‘Verify’
3. Select ‘Personal’ or ‘Company’ account
4. Complete the application form and upload the required supporting documents
Registered accounts from jurisdictions we can support are required to comply with the Terms of Use and Anti-Money Laundering (AML) policy. Please review our Terms of Use page for more information.
Owing to our AML policy, some users might not be applicable to certain services on OSL.
For further questions, please contact [email protected].
For company account verifications, the process may take up to 5 business days. This process commences after all required documents have been submitted.
Our client on-boarding team will work closely with you throughout the process.
For opening a personal account with OSL, the process will take approximately 1 business day to complete. This process commences after all required documents have been submitted.
Our client on-boarding team will work closely with you throughout the process.
AnswerTo create an company account with OSL, the documents required may vary from country to country, but the below are the essential documents needed for all corporate applicants:
Certificate of Incorporation
Memorandum & Articles of Association
Organisational Chart · Operational Address Proof / Confirmation
Certificate of Incumbency (including List of Shareholders, Directors & Status of Good Standing)
Attestation Letter
Passport Copies & Residential Address Proof / Confirmation of all Director(s), Authorised Person(s) & Ultimate Beneficial Owners holding 25% or more of shares or voting rights directly and indirectly
NOTE:
Items listed above are for general reference, additional documents may be required subject to KYC needs.
ALL submitted documents should be in JPG, PNG or PDF format.
Document requirements for each of the company’s directors are the same for an individual account registration.
For opening a personal account with OSL, you will need the following documents:
1. Your valid (unexpired) passport
2. A selfie holding onto your passport
3. Proof of your residential address (issued within 3 months of current date)
Please note for we only accept one of the following documents: Bank Statement Utility Bill for utilities consumed at your residential address Tax Return, Property Tax Bill (P.O. box is NOT accepted as valid proof of address document)
NOTES:Documents should be in full page, clear and visible in its entirety Please provide an English Translation of your Proof of Address if it is not in English. A notarised English translation is required if the document is not in English.
To register for an OSL account:
1: Visit osl.com and click ‘Register’ on the top right corner. A drop down showing the OSL products will be available to select. Select the product or region of choice. Note you may still access multiple products with the same account.
2: Input your email address, which will be your login username, and select your country of residence. Please ensure that you have ticked the “I am not a robot” field and have read and accepted the terms of use.
3: An email will be sent to you with subject ‘OSL Registration Request’ to validate your email address. Click on ‘Complete Your Registration’ to redirect back to the platform and allow you to create a password. Once the account has been validated, review the Two-Factor Authentication prompt and enable to secure your account.
In order to start trading on our platform, please make sure you go through the verification process under Setting > Verification. Emails will be sent out following your verification process. Alternatively the ‘Get Verified’ option is available on the Portfolio Page.
In order to reset your password, please follow the below steps:
1. At the log-in page, click on ‘Forgot Password?’ OR Visit https://trade.osl.com/register/forgotPassword directly
2. Submit the email address associated to your account.
3. Click ‘Reset my password’
4. An email with subject ‘OSL Password Reset’ will be sent. Click on ‘Reset Your Password’ to be redirected back to the platform.
5. Add in your new secure password in the fields provided, confirm you are not a robot and click ‘Set My Password’.
In case, if you cannot find our email link in your inbox, please do not forget to check Spam folder as well.
If you would like to delete your OSL account, please contact [email protected].
Prior to deleting your account, we will need to verify your identity for security purposes.
Please email [email protected] with the below information.
For verified personal accounts:
1. Provide a brief explanation / reason for the email change.
2. Self portrait of the applicant holding a paper note stating “Request to change email address – OS Limited” with today’s date.
3. Provide the old and new email address
For verified company accounts:
1. Provide a brief explanation / reason for the email change.
2. Please have one authorised person on the Attestation Letter to provide a self portrait, holding a paper stating “I, (Authorised Person’s Full Name), authorised person of (Full Company Name) confirm to change registered email address. – OS Limited (Date)”
3. Provide the old and new email address
If you would like to change your personal details in your OSL account, please contact [email protected].
Prior to changing your personal information, we will need to verify your identity for security purposes.
In order to reset your password, please follow the below steps:
1. At the log-in page, click on ‘Forgot Password?’ OR Visit https://trade.osl.com/register/forgotPassword directly
2. Submit the email address associated to your account.
3. Click ‘Reset my password’
4. An email with subject ‘OSL Password Reset’ will be sent. Click on ‘Reset Your Password’ to be redirected back to the platform.
5. Add in your new secure password in the fields provided, confirm you are not a robot and click ‘Set My Password’.
In case, if you cannot find our email link in your inbox, please do not forget to check Spam folder as well.
Litecoin (LTC) is an open source, peer-to-peer digital currency that is fully decentralized without any central authorities. Litecoin is largely similar to Bitcoin utilizing similar protocols as Bitcoin except for a few parameter tweaks.
Compared to Bitcoin, Litecoin features faster transaction confirmation times (2.5 minutes) and improved storage efficiency.
With substantial industry support, trade volume, and liquidity, Litecoin is a proven medium of commerce complementary to Bitcoin.
Litecoin was founded by Charlie Lee, in 2011, with a total supply capped at 84 million coins.
Tether USD (USDT) is a stablecoin pegged to the US Dollar. The value is meant to mirror the value of the U.S. dollar. Tether tokens are seen as a stable store of value in an otherwise highly volatile crypto-currency ecosystem.
Tether is controlled by Tether Limited. USDT tokens are minted or burnt (destroyed) as the reserves held by Tether Limited increases (via deposits) or falls (via claims against the tokens).
Tether is the first stablecoin to be created and is the most popular stablecoin used in the ecosystem. It is the largest stablecoin by circulation and market capitalization.
Ripple is a privately-held US-based fintech company (Ripple Labs Inc.) that provides a real-time gross settlement system, currency exchange and remittance network.
Unlike Bitcoin that caters to peer-to-peer transfer, the main goal of Ripple is to connect banks, payment providers and digital asset exchanges, enabling faster and cost-efficient global payments.
Ripple Labs Inc., created XRP Ledger (XRPL), an open-source, permissionless and decentralized blockchain technology, that can settle transactions in 3-5 seconds. These financial transactions are secured and verified by the participants of the network through a consensus mechanism known as the Ripple Protocol Consensus Algorithm (RPCA).
XRP is the native digital currency to the XRP Ledger. XRP holds the third largest market capitalization, behind Bitcoin and Ethereum. The total supply of XRP is capped at 100 billion tokens.
Bitcoin Cash (BCH) is a digital currency that is a fork of Bitcoin. As Bitcoin Cash is a result of a chain split from Bitcoin, it shares much of Bitcoin’s fundamentals. In fact, they even share the same history. Due to it being a fork of bitcoin, all on-chain data prior to the split are inherited.
Like Bitcoin, BCH is a peer-to-peer electronic cash system, using the same SHA-256d-based Proof-of-Work consensus mechanism as Bitcoin. BCH also has a target block time of 10 minutes, and its total supply is capped at 21 million.
On November 16th 2018, the Bitcoin Cash blockchain withstood another hard-fork, which resulted in a chain split into Bitcoin Cash SV and Bitcoin Cash ABC. Since then, Bitcoin Cash ABC has commonly used the BCH ticker and referred to as Bitcoin Cash.
Useful Links:
Ethereum is a decentralized open source blockchain platform for decentralized applications. Ethereum provides a decentralized virtual machine, the Ethereum Virtual Machine (EVM), which allows developers to build and deploy decentralized applications on Ethereum’s blockchain, which is powered by ETH.
ETH (or Ether) is the primary asset of the Ethereum blockchain. ETH is generated by Ethereum miners as a reward for computations performed to secure the blockchain.
Not only is ETH a digital currency, store of value, but it also fuels and secures the Ethereum blockchain and the applications that run on Ethereum. The more people utilizing Ethereum based applications, the higher the demand will be for ETH which will increase its value.
Ethereum was initially proposed in late 2013 by Vitalik Buterin and currently holds the second largest market capitalization behind Bitcoin.
Useful Links:
We do not accept third party transfers. All funds received from third parties will be returned.
For transfers from/to a joint bank account, it is required for all relevant account holders to go through the same Know-Your-Customer (KYC)/ Know-Your-Business (KYB) verification process before being able to make a payment in/out via the account.
There are payment fees which vary depending on the currency that you wish to make a Payment In or a Payment Out.
A minimum and maximum limit will also apply for every payment request.
To know more about our fees and the minimum and maximum payment out, please visit our Fees Page.
Payment In: Payment In requests will take around 2-3 business days before it reflects in your OSL account. This may however subject to bank procedures.
Payment Out: Payment Out requests will take around 2-3 business days before the amount be reflected in your bank account. However, this may also subject to bank procedures.
For fiat Payment Out request, we require our users to add their bank details on the platform. Please make sure to add the correct bank details to avoid any delays.
To add bank account details, please follow the below steps:
1. Select the ‘Funds’ tab
2. Click the ‘Payment Out’ icon
3. Choose the fiat currency you wish to make Payment Out.
4. Click the ‘Bank Transfer’ icon
5. Click ‘Add Bank’, and pick the preferred banking method
6. Enter the details required by the platform by typing it in their respective fields**
7. Click the ‘Submit’ button
8. If successful, you will see your list of added bank accounts displayed after you click the ‘Bank Transfer’ icon.
**Your account name should be the same name as the registered name in your KYC/KYB form. The sequence follows the format, Given Name, then Last Name.
IMPORTANT: We do not allow fiat Payment Out instructions to a third party account.
Once you have added your bank account to the OSL account, making fiat Payment Out request is a straightforward process.
Please follow the steps below:
1. Select the ‘Funds’ tab
2. Click the ‘Payment Out’ icon
3. Choose the fiat currency you wish to make Payment Out
4. Click the ‘Bank Transfer’ icon
5. Select the bank account you wish to transfer your money to
6. Enter the amount you wish to make a Payment Out of
7. Click the ‘Payment Out’ button
8. After you click the ‘Payment Out’ button, a Payment Out notification will be sent to your email.
We currently support Payment In through Bank Wire only.
Please make sure that your account has been verified before making any Payment In.
To obtain OSL bank details, please reach out directly via your trading chat or [email protected] NOTE:
To learn more about Payment Out limit and fees, please refer to our Fees page.
Please be always reminded to have 2FA enabled on your account for security purpose.
If you have any concerns or questions regarding the transaction states, please send an email to [email protected] with the details and screenshot images provided in the email. Our support team will be in touch with you shortly.
All digital asset payment out requests will be processed automatically on the OSL platform. Users may check the Payment Out status on our Activities tab.
If status is NOT “Processed” after a certain period of time, please contact [email protected].
With enough confirmations, the payment should have successfully transferred out from our platform to the recipient. Once the transfer has been completed, any further inquiries will need to be directed to the recipient or the associated wallet’s platform.
Users will always be prompted by the OSL platform to confirm the wallet address they are sending their digital assets to.
In the situation where a user sends a digital asset to an incorrect address, these transactions are irreversible. Once you have confirmed the transfer via the confirmation link on email, ‘OSL Payment Out Confirm – Action Required’, the request is released from our system and onto the blockchain. At this point, it is not possible to retract or modify the receiving address or amount.
Yes, there are payment out fees and it can vary depending on the currency that you wish to make a payment out of. A minimum and maximum limit will also apply for every request.
To know more about our fees and the minimum and maximum limit, please check out our Fees page.
For every digital asset payment out, OSL sends a confirmation email to your inbox for extra security measures. If the email link is not clicked within 10 minutes, the transfer out request will be reversed and your account will be re-credited with the digital asset that was to be sent.
If you did not receive the automated email from us, please be sure to check your spam folder. Please be reminded that once your payment out is reversed, you will need to make another request through the OSL website.
Digital asset payments are processed automatically without delay and the speed of the transfer is dependent on the speed of the blockchain and the amount of confirmations.
Please note that any transfers can range from a few minutes to a few hours.
If you have any further questions, please contact [email protected] with the following information:
IMPORTANT: Please make sure to provide the digital asset transaction hash/ID as this is the most integral part of solving any transfer-related issue. Additionally, providing the link of your transaction details from a blockchain explorer will help expedite this process.
To transfer your digital assets from your OSL wallet, please follow the below instructions:
Make sure there is a sufficient balance under Primary account
1. Select the ‘Funds’ tab
2. Click the ‘Payment Out’ icon
3. Select the Digital Assets you wish to transfer out
4. Select the payment method by choosing either the ‘Payment Out to Wallet’ (For the differences, please refer to LINK)
5. Enter the external wallet address and the amount for transfer
6. Make sure the information is correct, and then click the ‘Payment Out’ button
7. Enter your One Time Password from 2 Factor Authentication
8. If successful, a confirmation email will be sent to your email address. Please click the confirmation link within 10 minutes to proceed with your transfer or, your transfer will be reversed.
IMPORTANT: For XRP transfer, please be reminded to insert the Destination Tag, otherwise, this may result in transaction failure.
If you are interested to know more about the fees for transfer out, please check out our Fees page.
OSL currently supports Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), USDT-ERC20, TUSD, PAX, USDC
You can participate in the Referral Program as a Referrer, a Referral or both. A Referral may participate as a Referrer by referring persons who are non-Verified Users to become Referrals.
Acceptance of your participation in the Referral Program is entirely at OSL’s discretion, and any decision of OSL is final and binding.
The following persons may not participate in the Referral Program:
The Referral Program is a reward based program which allows you and those in your social network to benefit from trading on the OSL Exchange.
For the purposes of this Referral Program, “eligible transactions” are those transactions that are executed within twelve (12) months of a person first becoming a Referral. Examples:
For RFQ & Exchange
You can check the details of your trades history and activities on the ‘Activities’ page. On this page, all of the past events including your Payment In, Payment Out, and trading events will be displayed.
For Exchange
You will find more detailed information on your open or previous Exchange orders on the ‘Exchange’ page. Click on the ‘Exchange’ tab, look for the ‘Orders’ widget at the bottom of the page, you will find all existing and previous orders in this section. To view your order history, simply right-click on the order and click ‘View history’.
Minimum limits exist in order quantity, order price and total order amount.
Orders that do not meet these minimum limits will not be accepted.
The minimum limits are as follows:
Bitcoin (BTC): Quantity: 0.0001
Bitcoin Cash (BCH): Quantity: 0.001
Ethereum (ETH): Quantity: 0.001
Litecoin (LTC): Quantity: 0.01
Ripple (XRP): Quantity: 25
There are trading fees for every transaction you make in our platform.
For resting orders (i.e. maker), there is a 0.25% trading fee. This fee is charged when you place an order that is adding liquidity to the order book.
For order types where orders are immediately executed (i.e. taker), there is a 0.35% trading fee. This fee is charged when you place an order that is taking away liquidity from the order book.
‘Market order’ will be executed immediately at the current price offered in the market. Execution of order is guaranteed, but the price at which the order is transacted is not guaranteed. An indicative price is displayed with this order type option.
‘Limit order’ will only be executed at the price you specify, but the order may not be filled immediately, or may not be executed. Price is guaranteed, however the order will remain open until filled. The exact price you will pay is displayed with this order type option. Your limit orders will remain open and pending, unless manually cancelled.
‘Fill And Kill’ (FAK) order requires all or part of the order to be executed immediately or it will be cancelled. When an FAK order is placed to the system, the order engine will attempt to execute it according to the order specifications. If the order cannot be executed or can only be partially matched, the system will automatically cancel the order or the unexecuted part of the order.
OSL utilises the use of both hot wallet and cold storage as precautionary measures to ensure the protection of our client’s assets. OSL maintains an online (hot) wallet loaded with only a fraction of digital assets required for operational purposes. The vast majority of digital assets are held offline in cold storage.
OSL operates in this way to address the possibility of system compromise.
For more information, please refer to our website at http://osl.com.
If you are not receiving any emails from OSL, there are a few things that you can do:
1. Check your spam/ junk folder as some email service providers might redirect our emails to your spam/ junk folder.
2. Email service providers may block incoming emails from a certain domain, you may want to change your email address by checking out HERE.
3. Contact our customer support by sending an email to [email protected]
Please email [email protected] with the below information.
For verified/ unverified personal accounts and unverified company accounts:
1. Provide a brief explanation / reason to disable 2FA.
2. Email of account
3. Self portrait of client holding a paper note stating “Request to disable 2FA – OS Limited” with today’s date.
For verified company accounts:
1. Provide a brief explanation / reason to disable 2FA.
2. Email of account
3. Please have one authorised person on the Attestation Letter to provide a self portrait, holding a paper note stating – I, (Authorised Person’s Full Name), authorised person of (Full Company Name) confirm to disable 2FA. – OS Limited (Date)
In order to protect your wallet more securely, we highly suggest to add Two-Factor Authentication as a second layer of security for your account.
To set up your 2FA, kindly login to your OSL account with your registered email address and password.
OTP (One-Time Password)
Using Google Authenticator as example, please see the below:
1. Select the ‘Settings’ tab, and then click ‘Security’ and ‘ADD NEW’.
2. Download the Google Authenticator app (or other OTP compatible app) from the Play Store (Android) or from the iTunes App Store (iOS) and install on your mobile device.
3. Open the Google Authenticator app and, click the + sign at the right section of the application.
4. Select ‘Scan a Barcode’ and, scan the unique QR code displayed on the OSL website or, copy the Secret Key to the Google Authenticator app.
5. Activate Two Factor authentication by submitting the verification code displayed on your mobile device into the OTP field on the OSL website and press ‘Confirm’.
If successful, you will see a ‘Time-based One-time Password 1’ listed under OTP (ONE-TIME PASSWORD) and you will receive an email regarding your 2FA activation.
To disable 2-Factor Authentication on your OSL account, please follow the instructions below:
1. Login to the OSL website with your registered email address, password and OTP.
2. Select the ‘Setting’ tab, and then click Security
3. Click on the three dots to the right of your ‘Time-based One-time Password’, and click DELETE
4. Confirm ‘DELETE’ on pop-up box
5. Enter your OTP again and click ‘Confirm’. 2FA will be disabled.
YubiKeys
1. Select the ‘Settings’ tab and then click Security
2. Click ‘ADD NEW’ under YubiKeys
3. On a computer, insert your ‘YubiKey’ into a USB-port and touch the ‘YubiKey’ touchpad. This will automatically fill in and confirm your 2 Factor Authentication.
If successful, you will see your ‘YubiKey Id1’ listed under ‘YubiKeys’ and you will receive an email regarding your 2FA activation.